Zones Return Policy
All products are covered by manufacturer’s warranty against defects. Certain manufacturers require you to contact those manufacturers directly to repair or replace your products under their warranty. Please be sure to ask your Sales Advisor about our extended support contract and specific return conditions before your purchase.
Unopened product: if the manufacturer’s factory seal is intact you may return an unopened product for exchange or refund within 14 days from the invoice date. Authorized returns after the 14 days from the invoice date will be subject to a minimum 15% restocking fee. A minimum 30% restocking fee will be charged if the product has been opened.
No returns will be accepted without a Return Authorization (RA) Number. A Return Authorization Number may be requested up to 14 days from the invoice date. After 14 days from your invoice date, you are required to contact the manufacturers directly to repair or replace their product.
All products must be received by our Returns Processing Center within 10 days of receiving a Return Authorization Number. Items received after 10 days will be refused.
All RA numbers must appear on the shipping label(s) we provide. PLEASE DO NOT MARK ON THE OUTSIDE OF THE BOX. All items must be returned with original packaging, including all warranty cards, manuals, cables, accessories, components, etc. PLEASE NOTE: When returning product it is highly suggested to use a track able shipping method.
Replacement product orders will not be shipped until the original item is received and inspected. Once the item has been confirmed defective, the replacement will be shipped. If the defective item is being returned for credit, the credit will not be issued until the item has been inspected and confirmed defective. We can however, ship new product with a secure payment and issue credit once the returned product has been processed.
Software: Only unopened packaged software is returnable up to 14 days from the invoice date. All other software is not returnable.
Shipping and handling charges are not refundable. The customer is responsible for all shipping charges and insurance on all return shipments.
Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees, or refusal of your return.