Zooshoo Return PolicyZooshoo-Return-Policy

– Merchandise must be returned within 30 days of receipt.
– Merchandise must be in the original brand new/unworn condition with all original tags and packaging.
– Footwear returns must include the original undamaged shoe box (no tape, labels, etc. attached).
– Merchandise that is worn or with missing contents may be subject up to a 40% restocking fee.
– Customers are fully responsible for return shipping fees.
– Original shipping charges are non-refundable.

STEP 1:  Package all contents in an appropriately sized shipping box.
Be sure to package everything up in a protective shipping box when sending the merchandise.
Please do not place tape, labels, or invoices on the actual shoe box.

**Include a copy of your packing slip or a note with your order information so we may direct the package to the appropriate order.**
Original shoe boxes and packaging must be included with the returned product(s).
Packages received without a shipping box may be subject to a 40% restocking fee.

STEP 2: Ship your return.
Return to:
13881 Redwood Ave.
Chino, CA 91710

******Be sure to save your proof of shipment/tracking number!******
– ZOOSHOO is not, under any circumstances, responsible for a customer’s “worn” damages.
– ALL SALES ARE FINAL for all accessories, international orders, and gift cards.
– NO returns or exchanges on Final Sale items, NO exceptions.
– Our RMA department reserves the right to refuse any refunds or charge a restocking fee up to 40% for items returned that are not in compliance with our stated return parameters.
– Original shipping charges are non-refundable.
– Returns are processed within 3-5 business days after package has been delivered to us. Once the return has been processed, you will receive a confirmation e-mail with your refund details.

Due to varying circumstances, we no longer process exchanges. We encourage you to return for a refund and reorder if you wish to make an exchange. Thank you for your cooperation & understanding!

All refunds are processed back to the customer’s original form of payment. You will receive a confirmation notification with the refund details.
**Once the refund is processed, it may take 72 hours for the funds to reflect your account. Timing will vary depending on the form of payment and financial institution.**
Please note: Items that are returned are refunded for the purchased price. Therefore, if you placed an order using a discount code, please keep in mind that your refund will reflect the purchased price using that discount.

In the event that an incorrect or defective item is received, please contact our Customer Care Team right away and we will have the issue resolved for you. All defective items will be inspected by our RMA team.
We reserve the right to request for photos of the defective item before we authorize a return. ZOOSHOO is not, under any circumstances, responsible for a customer’s “worn” damages (wear and tear, stretching, etc).

Packages returned with failed delivery (multiple delivery attempts, insufficient address information, refusal, canceled after shipment, etc.) will be subject to up to a 40% restocking fee. A restocking fee will be applied to the final refund amount.
Return to Sender fees, if applicable, will be applied to the final refund amount. Packages that are returned to sender are not guaranteed to be reshipped.
Undeliverable packages for international orders may be subject to abandonment with no refunds given.

If you have any other questions or need further assistance with the returns process please contact our Customer Care team here.

For more information visit Zooshoo